ShopLabs User Agreement

Before using the Program, please read the terms of the User Agreement for the use of the ShopLabs: Mobile Application (hereinafter referred to as the Agreement), which constitutes a contract under Russian Federation law. Use of the ShopLabs: Mobile Application constitutes full acceptance of all the terms of the Agreement and its proper execution in accordance with the procedure established by the Civil Code of the Russian Federation.

The Agreement is concluded between the "eCom Labs" LLC (hereinafter referred to as the Licensor) and the User - an individual (acting for business purposes), a sole proprietor, or a legal entity (hereinafter referred to as the User).

Basic terms of this Agreement

• Program – the computer program "ShopLabs: Mobile Application" is a set of commands, including source code, a database, included by the Licensor in the said computer program, and any documentation on its use. Technical documentation is located on the website https://docs.ecom-labs.ru/mobile_en/
• Using the Program – any actions related to the functioning of the Program in accordance with its purpose.
• Activation – an action aimed at installing the Program by a specific User and linking the Program to a specific online store of the User.
• Technical support – activities carried out by the Licensor within the limits and volumes established by it to ensure the functioning of the Program, including information and consulting support for Users on issues related to the use of the Program.
• License agreement – a written agreement on the basis of which the Licensor or another person holding the relevant rights has granted the User the right to use the Program.
• Confidential information — the contents of the Program (including the source code), all copies of the Program and all derivative works related to the Program, including, but not limited to, all updates, modifications.

1. SUBJECT OF THE AGREEMENT

1.1. In the manner and under the terms and conditions set forth in this Agreement, the Licensor grants the User the right to use the Program (a simple, non-exclusive license), exercised by the User Activating the Program in accordance with its technical documentation and the terms of this Agreement. The Licensor does not provide the User with the source code for the Program.

1.2. All provisions of this Agreement apply to both the Program as a whole and its individual components. The Program is licensed as a single computer program; its components may not be separated and used on different devices (computers).

1.3. This Agreement is concluded prior to or immediately upon commencement of use of the Program and is valid for the entire duration of the Licensor's exclusive right to the Program, subject to the proper fulfillment by the User of the terms of this Agreement.

2. COPYRIGHT

2.1. The program is the result of intellectual activity and an object of copyright as a computer program, which is regulated and protected by the legislation of the Russian Federation on intellectual property and the norms of international law.

2.2. The Program contains trade secrets and other confidential information belonging to the Licensor. Any use of the Program in violation of the terms of this Agreement shall be deemed a violation of the Licensor's rights and shall constitute sufficient grounds for depriving the User of the rights granted hereunder.

2.3. The Licensor warrants that it has all rights to the Program, including the documentation thereto, necessary to grant the User the rights to use the Program under this Agreement (https://fips.ru/EGD/8732a225-3a22-4452-a42f-9dc749fee767).

2.4. In case of copyright infringement, liability is provided in accordance with the current legislation of the Russian Federation.

3. PROGRAM TERMS OF USE AND LIMITATIONS

3.1. This Agreement grants the User the right to activate and use the purchased Program within the scope of its functionality on one device.

3.2. The User has no right to change, add or delete any files of the Program.

3.3. It is prohibited to remove any copyright information.

3.4. Any use of the Program that contradicts the current legislation of the Russian Federation is prohibited.

4. LICENSE

4.1. The Program license is granted to the User under a License Agreement for a period of one year from the date of Activation, unless otherwise provided in the License Agreement. Upon expiration of the License, the User has the right to enter into a new License Agreement and renew the use of the Program for another term.

4.2. The license grants the right to use the Program without restrictions and in accordance with the functionality stated in the technical documentation.

5. RESPONSIBILITY OF THE PARTIES

5.1. Violation of the terms of the Agreement shall entail liability as provided for by the legislation of the Russian Federation.

5.2. The Licensor shall not be liable to the User for any damage, any loss of profit, information or savings associated with the use or inability to use the Program, even in the event of prior notification by the User of the possibility of such damage, or for any claim by a third party.

6. ASSIGNMENT (TRANSFER) OF RIGHTS

6.1. The User, except in cases established by this Agreement, has the right to assign (transfer) his rights and obligations under the Agreement to another User only subject to the written consent of the Licensor.

6.2. The assignment (transfer) of rights and obligations is carried out only subject to the new user’s consent to all the terms and conditions of the Agreement and the License Agreement.

6.3. By assigning (transferring) the rights to use the Program, the User undertakes to completely remove the Program from his device (computer).

6.4. The User is obliged to provide the Licensor with complete information about the new user in order to re-register the Program to him/her in accordance with the Agreement.

7. TECHNICAL SUPPORT

7.1. The Licensor provides Technical Support to the User, including on issues related to the functionality, installation features and operation of the Program in the manner and under the conditions specified in the technical documentation for it.

7.2. To provide Technical Support, the Licensor has the right to require the User to provide information about the installed Program and technical characteristics of the equipment.

8. LIMITED WARRANTY

8.1. The Licensor shall not be liable to the User for any damage, any loss of income, profit, information or savings associated with the use or inability to use the Program, including in the event of prior notification by the User of the possibility of such damage, or for any claim by a third party.

8.2. The User is responsible for the safety of the Program from the date of its Activation.

8.3. The Licensor does not guarantee that all the functionality of the Program will meet the User's expectations or will be applicable for his specific purpose.

8.4. The Licensor does not initiate, process, or control the placement of any information by the User during the use of the Program, does not influence its content and integrity, and at the time of its placement does not know and cannot know whether it violates the legally protected rights and interests of third parties, international treaties, and the current legislation of the Russian Federation.

8.5. If errors are discovered while using the Program, the Licensor will correct the errors as soon as the User notifies them or release a new, corrected version of the Program. A precise timeframe for error resolution cannot be established, as the time it takes to resolve the issues is not entirely within the Licensor's control.

9. PRIVACY AND PERSONAL DATA

9.1. The User undertakes not to disclose Confidential Information, to protect and prevent unauthorized disclosure of Confidential Information, and to take appropriate measures to protect Confidential Information, with the exception of information that is already available to the public.

9.2. In the event that Confidential information becomes available to third parties due to the fault of the User without the written consent of the Licensor, the User undertakes to compensate for all losses incurred as a result.

9.3. Personal data and other private information provided by the User pursuant to this Agreement will be used solely for the purposes of fulfilling this Agreement. Such information will not be transferred to third parties except in cases established by Russian Federation law. By entering into this Agreement, the User grants the Licensor the right to process (including, but not limited to, collecting, systematizing, accumulating, storing, clarifying, updating, modifying, using, and transferring within Russia) their personal data in any manner consistent with law for the purpose of fulfilling their obligations.

9.4. The personal data processing policy, consent to the processing of personal data, and consent to the mailing list are located on the Licensor's website at the link https://www.ecom-labs.com/about-us/privacy-policy.html

10. VALIDITY, MODIFICATION AND TERMINATION OF THE AGREEMENT

10.1. The agreement is concluded in accordance with the legislation of the Russian Federation.

10.2. In the event of a violation by the User of the terms of the Agreement for the use of the Program, the Licensor has the right to unilaterally terminate the Agreement by notifying the User thereof.

10.3. Upon termination of the Agreement, the User is obliged to stop using the Program completely.

10.4. The User has the right to terminate the Agreement at any time by completely deleting the Program.

10.5. This Agreement also applies to all updates to the Program provided to the User during its term, unless, when updating the Program, the User is asked to review and accept a separate license agreement or additions to this Agreement.

11. LICENSOR CONTACT INFORMATION

eCom Labs LLC

Address: 432010, Vracha Mikhailova str., bld. 51, off. 208, Ulyanovsk, Russian Federation

Working hours: Monday-Friday - 9:00-18:00 (GMT+4)

Phone: 8 800 600-56-04, +7 963 234-30-03

E-mail: helpdesk@ecom-labs.com

Document versions

Version from October 8, 2025 - ShopLabs User Agreement, October 8, 2025